Sales:

You shop from our site under the conditions specified below.

You can shop from our site as a member or without becoming a member.

Make sure that your invoice, delivery and contact information are correct during the order, especially check your e-mail and phone number.

When you order from our website, the information you approve regarding this order will be sent to your e-mail address. After these are confirmed by our system, your product or service requests will be met and delivered to you.

Your product orders that represent a physical value suitable for shipment will be delivered by cargo or by hand to our company's warehouse.

The date the order is placed is taken as the date our system collects the credit card or the order transfers enter our bank accounts. The delivery process of the order is carried out according to this date.

Cancellation:

If you want to cancel your order completely, you need to contact our customer representatives or send an e-mail to the address specified in the communication section regarding this subject.

In cases where the order cannot be fully met, the payment made by the customer will be refunded and information will be provided.

In cases where the order is partially met, the customer is informed and transactions are carried out for this order in line with the customer's request. (Sometimes the customer may order with the condition that you only send what is met and return my payment for the rest, or replace the missing order with another product, or cancel the entire order.)

Orders for which the transfer is not made within a week (7 days) are canceled.

Return:

The return conditions of the purchased product or service are within the framework of consumer rights. The purchased product can be returned to us within a week without giving any reason in its original condition (suitable for resale) and in accordance with the conditions. Such return requests after a week will not be taken into consideration. In returns, the shipping costs are completely the responsibility of the customer. Paid cargoes will definitely not be accepted and will not be received. The compliance of the returned product with the conditions will be checked, and if suitable, the refund will be made within 1 month at the latest from the notification of the result to the customer. The expenses such as bank, intermediary, and shipping covered by our company will be deducted from the refund.

Unless otherwise stated in the warranty conditions of our products, if the packaging of the product is opened, the gelatin is torn, the warranty label is removed, it is definitely out of warranty and no refund will be accepted.

You can contact our customer representatives regarding product returns or send your message to the e-mail address specified in the contact information.

"The feel and smell of cosmetic products are a matter of personal taste. We cannot accept returns or replace products that you have purchased, opened and do not like. If our product causes an unwanted skin reaction, please send us an e-mail within 5 business days of delivery (oneri@kudraciltbesinleri.com) and attach a photo of your skin before and after the application of the product, we will do our best to help you."

Privacy:

Kudraciltbesinleri.com site provides service with 256 bit SSL security area.

Your personal information and credit card information used during membership cannot be tracked or copied by third parties. There is absolutely no sharing of card information with 3rd parties. You can shop safely.

Shipping and Delivery:

The products will be delivered to you by the shipping companies that our company has agreements with. Since the shipping costs of your orders will be included in your order, do not make an additional shipping payment during delivery. If there is a cargo company that you particularly want other than the cargo companies that our company has an agreement with, please contact our customer representatives.

You should make sure that you receive your cargo without damage when receiving it. Since the cargo company's responsibility is removed after receiving it, please have the cargo company prepare a report if you see a problem with the product and do not accept the cargo.

After your payment information is confirmed, your order will be prepared and delivered to the address you specified.

In order for your order to be delivered to your address as soon as possible, the payment must be made within 7 days at most from the date of order.

Cargo fees are shown to the customer during the order.

In case of product exchange, return or incorrect delivery address, the cargo costs that will occur belong to the customer.

In case of delay in delivery or similar situations, you can contact us through the e-mail address or phone number we have specified in the contact section. Be sure to state your order number in your conversations and correspondence.

In case of a problem with the payment information or delivery address, you will be contacted through the e-mail address or phone numbers you have specified, and orders that cannot be delivered within 15 days will be canceled.

Our Campaign Policy:

A campaign that we have implemented in our store cannot be combined with another campaign or discount code.

Payments:

You can make your payments with the payment options (credit cards, bank transfer) that we have specified on our website.

In payments by money transfer, the payment must be made within a maximum of 7 days from the order date.

The customer is entirely responsible for covering any "expenses" etc. that may be requested by the relevant institution during money transfer transactions.

Be sure to specify the Order Number when making a payment by money transfer.

In payments made by money transfer, please send the bank receipt showing your payment to our e-mail address with the title MONEY TRANSFER RECEIPT.

Credit Card Payment Problems:

If you experience problems while making a payment by credit card, these may be due to the following reasons.

- You may have entered your credit card number and/or CVC Security Number (the last 3 digits on the back of your credit card) incorrectly.

- Your credit card limit may have been exceeded. (Contact your bank.)

- Your credit card may have expired. (Contact your bank.)

- Your credit card may have been blocked by the bank. (Contact your bank.)