When will the product I ordered reach us?

The payment you have deposited in your money transfer orders is monitored by checking our accounts at the beginning of each business day and the orders for which payments have been received are taken to the preparation stage. If there is any problem during the supply phase of the products in your order, all information about the product is sent to your e-mail address registered in our system by our store officials. The products you purchase are delivered to the cargo company to be delivered to you as soon as possible. After the cargo companies receive the packages, they deliver the packages to your address in areas where delivery is made to the address and to the relevant cargo branch in areas where delivery cannot be made to the address within 5 business days, depending on your region.

Which cargo company will my order be sent with?

Our company has an agreement with the Yurtiçi cargo company. In addition, due to the security rules of military zones, address delivery cannot be made to these regions. From time to time, there may be delays in deliveries due to reasons preventing or slowing down delivery from the region.

How will I understand that my order has been delivered to the cargo?

When your orders placed on our site are delivered to the cargo, cargo shipment information regarding your order is automatically sent to your e-mail address registered in our system. In addition, when you log in to our site, you can view your orders from the My Account section and view the status of your order instantly.

My order is faulty or incorrect, what should I do?

When your order is delivered to you by the cargo officer, you must definitely check the outer package for damage before receiving it and have a `Damage Assessment Report` prepared in case of any damage. Another point you should pay attention to regarding the damage assessment report is the explanations stated by the cargo officers in the report. For example, a report such as `There is no damage to the package. The product is damaged.` will be interpreted as the product not being damaged during transportation, and this will create problems during exchange. Be sure to warn the officer to have a report prepared with complete and correct words for your damaged product. (For example: The product was checked and found to be damaged when it arrived.) In case of damage that you notice after receiving your order, you must immediately inform your cargo branch and request assistance in preparing a damage report. If you cannot receive the necessary assistance from the cargo branch, we kindly ask you to inform us. As a result of having the cargo officer prepare the report and delivering the product to us, your exchange transactions will be completed quickly and you will be informed. IMPORTANT: You must send your damaged product to us with the cargo company that delivered it to you.

My invoice was not delivered with my order, what should I do?

All orders delivered by cargo are delivered to the cargo company according to the invoice and with the invoice. Our official invoices are an integral part of your sent order. Your invoice is delivered to you in a transparent plastic pocket bag outside the box containing your order. If the invoice in this pocket is not delivered to you by the cargo company for any reason, please remind the cargo officer and insistently request it. Please have a report prepared for the invoice that could not be delivered despite all your requests and inform us. The cargo company will find it as soon as possible or a stamped copy will be sent to you by us.

I did not receive all the products in my order?

In cases where there is more than 1 product in your order, our shipments can be made in parts. The number of products must be the same as the number of products specified in the invoice you receive. A separate invoice is issued for each part shipment. If the products specified in the invoice are not in the package, ask the cargo officer to keep a record and contact us.

What happens if no one is at the address at the time of delivery?

If the cargo officer cannot find anyone at the address, he leaves a "Cargo Notification Note" and returns the cargo to the branch. In this case, the cargo must be collected from the branch by the recipient within 3 days.

Can I change the recipient name or address after placing the order?

If your order has not been shipped yet, you can change the recipient name or address. The cargo officer who will come to your address will check the ID and deliver to the name you have given.

What Should Be Considered During Cargo Delivery?

When the products you ordered from our website reach you, you can open and check the cargo package after signing the delivery receipt while the cargo officer is with you. If there is any mistake or deficiency in the package content, you can prepare a cargo report and send it back to us or inform us. In such cases, the cargo officer will If you experience any problems, we kindly ask you to inform us immediately. The necessary intervention will be made by us as soon as possible and your problem will be resolved.

From which cities can I order?

You can order from anywhere in Turkey. We do not have any location restrictions within Turkey. Deliveries of products can only be made in the regions where the cargo company we work with is located. Since delivery cannot be made in regions where the cargo company we have an agreement with does not have a branch, our customers may need to go to the cargo branch where the package can be delivered and pick up the package in person.

Can I order from abroad?

We cannot ship outside of Turkey at the moment.